Frequently Asked Questions
Everything you need to know about shopping with Beauty Exchange Supply.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on our website or the carrier's portal to see real-time updates on your delivery.
Do you offer international shipping?
Yes, Beauty Exchange Supply ships to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What is your return policy for beauty products?
For hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase. Please contact our support team to initiate a return.
Are your products authentic?
Absolutely. We source all our products directly from authorized distributors and the brands themselves to ensure you receive 100% authentic professional beauty supplies.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
What should I do if my item arrives damaged?
If your order is damaged during transit, please take photos of the package and the product immediately and contact our customer service team within 48 hours for a replacement or refund.